Supporting service-based businesses across Suffolk, Cambridgeshire and East Anglia with calm, reliable admin support.
A Typical Tradesperson I Support
Most of the builders, plumbers and electricians I work with come to me because admin has started to take over their evenings and weekends.
Here’s what I now take off his plate:
- respond to new enquiries
- book in quotes and appointments
- follow up leads
- update customers
- chase overdue invoices
- keep their inbox organised
By handing these tasks over, clients typically get back 5–10 hours a week, without spending their evenings catching up on admin.
If that sounds familiar, I can help you too.
What Services do we offer at Raylight Virtual?
Administrative Support
Dependable, detail-focused support that keeps the day-to-day running smoothly.
- prepare quotes and job paperwork
- data entry across records, quotes and billing
- organise documents, records and business information
- meeting preparation and minute taking
- day-to-day administration and CRM management
Email & Diary Management
Calm inbox and diary support so you never miss a priority.
- keep your inbox under control and enquiries answered
- inbox detoxing and ongoing organisation
- manage your support or help inbox
- schedule jobs, meetings and appointments
- keep diaries, deadlines and key actions organised
I manage your diary in the way you are used to, using the software already in place.
Getting Paid
Steady, discreet credit control that keeps your cash flow moving.
- raise and send your invoices on time
- chase overdue payments and send reminders
- keep track of who owes what across your jobs
- reconcile payments and keep Xero up-to-date
- take the awkwardness of chasing off your plate
Customer Communication Support
Prompt, professional communication that protects your reputation.
- respond to customer enquiries quickly so none go cold
- follow up leads and keep customers updated
- outbound calls and customer liaison
- keep conversations organised across your channels
- build the service that keeps customers coming back
A dependable extension of your team your customers can rely on.
Additional Support
Alongside the core support above, I also help with travel and event planning, and presentation creation in Canva, PowerPoint or Prezi. Get in touch if you would like either of these included in a package.
Everyday admin support, tailored to how your business runs